Turn your Front Desk Agents into an extension of your sales team, and increase your actual Up Sell Revenues
The Program
The program includes:
- A five-day training and coaching session for all your Front Desk and Reservations personnel
- Check In Up and Booking In Up, can be Implemented at the same time and/or on a back to back session.
- Two Follow-In Up sessions, every 4 months.
- Revision and consulting regarding price structure, room categories and bonus hotel features, in order to maximize Incremental Revenue.
- Completely automatized Up Sell reports for easy entry of the data.
- Monitoring and control of the program with direct contact with the program responsible in the hotel, by realizing a monthly phone call.
- Implementation of goals, policies and structures regarding Up Sell commissions for the staff.
- Monthly Performance Reports and results analysis.
