Front Desk Upsell Training

Our most popular training is designed to teach your Front Desk Staff how to properly interact with the client at the time of check in. We do this by understanding the customer’s needs and selling the benefits of the room (versus the features), convincing your guests to pay an additional price to upgrade.

Highly successful training and consulting program, designed to help properties increase their actual Up Sell revenues generated at the Front Desk.

• Promotes better customer service.
• Guarantees the increase of your Up Sell revenues by implementing an effective strategy.
• Teaches Front Desk staff how to sell your products.
• Promotes professional development, converting the Front Desk staff into qualified sales agents capable of generating incremental revenues for the hotel through Up Selling.