InterContinental Atlanta Buckhead, America’s Corporate Headquarters hotel for IHG.
The Challenge
- The InterContinental Atlanta Buckhead, home of IHG Headquarters in the America’s, has been a very successful property regarding incremental Up Sell revenues; however due to a large Front Desk staff turn around, the numbers were decreasing in 2010.
The Solution
- Implementing Incrementa’s Check In Up, Front Desk Up Sell Training,
- Assessment of Up Selling prices and structure.
- Implementation of a House Experience Program in order to increase Product Knowledge.
- Restructure of their commission and incentives policies.
The Results
- After implementation, the hotel was able to turn around their Up Sell results, increasing their numbers in more than 250%.
- A direct and positive increase and impact on ADR and RevPAR.
- Better customer experience.
- Lower staff turn around.
